Making an Appointment

Central Surgery operates a telephone triage system for initial contact with patients. You will be booked into our same day Clinician Call Back Service and one of our GPs or Nurse Practitioners will call you back at a time that suits you.

Telephone lines are open between 8:00am and 6.30pm and the Surgery telephone number is 01279 603180. You can phone anytime during this period to make an appointment. We operate a menu telephone system and when you call you will be asked to press a number on your keypad to get through to make an appointment.

If you require a doctor’s appointment the reception staff:

  • will ask how they may help;
  • will ask you for a short, simple description of the problem to pass along to the doctor (if you would prefer not to give details, please be aware that the GP may not be able to prioritise your call appropriately);
  • will confirm your phone number and the receptionist will ask if there is a particular time where you will be available.
  • will put your name on your doctor’s ‘call back’ list.

The doctor will discuss with you the problem or concern and will advise what to do next. If the GP thinks you should be seen they will agree a time with you (the same day if necessary).

*Please note that there is a certain number of triage appointments available for any given day and that when we have received an exceptional demand we may only take requests for emergencies only.  

You can also make an appointment by

GP Availability*

Monday Tuesday Wednesday Thursday Friday
  Dr Keller     Dr Keller
Dr Kearns   Dr Kearns    
Dr Das Dr Das  Dr Das  Dr Das

  Dr Remedios  Dr Remedios Dr Remedios

Dr Chadwick
Dr Chadwick
Dr Chadwick
Dr Piyumi Dr Piyumi

Dr Piyumi

Dr Thorp Dr Thorp Dr Thorp
Dr Rahman
Dr Rahman Dr Raman

*this is the normal working pattern but can be subject to change due to holidays etc.

Extended Opening Hours

Central Surgery offers extended opening hours an evening a week and alternate Saturdays.

We try to keep the later appointments free for commuters so please inform us if this is the most suitable time for you.

In addition GP and nurse appointments are now available in our area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Bishop’s Stortford, Sawbridgeworth and the surrounding areas.

You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm. Appointments can be booked either in advance or on the day and will be held in different locations across the area.

For more information on the extended access service or to book an appointment please contact your practice reception or call 01279 603180.

Consultation Times

The standard time for a consultation with a Doctor is 10 minutes which is generally for one problem.  If you feel that your problem is more complex or you wish to discuss a number of medical issues please request a double appointment at the time of booking.

Home visits

The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects of providing efficient healthcare for you.

In order to achieve these goals we provide medical care, which is ideally based at our Surgery. Requests for home visits are for genuine medical reasons or for housebound patients only.
Please make your request before 10:30am if possible except in an emergency.

Please be prepared to give as much information as possible so that we can accurately determine the urgency of the visit, as there are many situations where telephone advice may save you time for your particular health need.

In a real emergency that cannot wait, please call 999.

Cancelling an Appointment

Please inform us as soon as possible if you do not need your appointment, so that we can offer it to someone else. Messages can be left by telephoning the surgery and selecting the relevant option, speaking to a receptionist or leaving a message if it is outside of working hours.

Outside Surgery Hours

NHS 111 

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call NHS 111 if 

  • You need medical help fast but it’s not an emergency 
  • You don’t have a GP 
  • You need to access a GP but your surgery is closed 
  • You don’t know who to call 
  • You need health information or reassurance about what to do next 

When you call NHS 111, a team of fully trained healthcare advisors supported by clinical advisors is here to help you. 

They will ask you questions to assess you and can also give you fast and easy access to a range of clinical staff if required, including GPs, nurses and prescribing pharmacists. 

NHS 111 can then direct you further to the local health service which can help you best. This could be an out-of-hours doctor, a late-opening pharmacy or an urgent care centre. 

Benefits of calling NHS 111 when your GP is closed

  • Get advice from a wide range of healthcare professionals including GPs, nurses, pharmacists and mental health professionals 
  • No time spent waiting at A&E if your condition could be better treated elsewhere 
  • Your GP will receive a report of the service we provided for their records if you are happy for us to do so, making sure they are aware of any special help you might need 
  • Different healthcare services and providers are now connected, making it easier for you to get the help you need 
  • If you have complex needs, you could be given quicker access to the help you require 
  • You will be cared for in the right place for your health needs, ensuring you receive the right care for your condition

Referring to Secondary Care

If you and your GP agree that you need to see a specialist, you will be able to choose the hospital or clinic that you will attend. You will also be able to choose the date and time of your appointment.

Waiting times for secondary care appointments varies from speciality to speciality you can usually be seen in around 6-8 weeks. Physiotherapy tends to have a wait time of around 12-14 weeks and for a scan, MRI etc usual wait times are 6-8 weeks.

If you have not received your appointment you should contact the hospital:

The Princess Alexandra Hospital

Hamstel Road 
CM20 1QX 
Switchboard: 01279 444455 
Appointments Line: 01279 827391 (open 8am - 8pm, Monday-Friday) 
Alternatively you can contact the ward or department that you have been referred to directly. 
Pathology Department: 01279 827030
Radiology Department: 01279 827075

Herts and Essex Hospital

Haymeands Land 
Bishop's Stortford 
CM23 5JH 
Switchboard: 01279 655191
Physiotherapy Department: 01279 827498
District Nurse Team: 01279 827503
Minor Injuries Unit: 01279 655191 ext 4298

Rivers Hospital

High Wych Road
CM21 0HH
Switchboard: 01279 600282
NHS Office: 01279 602672
Alternatively you can contact the specialists secretary that you have been referred to directly.

St Margaret's Hospital

The Plain
CM16 6TN
Switchboard: 01992 561666

Hertford County Hospital

North Road
SG14 1LP
Switchboard: 01438 314333

Queen Elizabeth II Hospital

Welwyn Garden City
Switchboard: 01438 314333
Alternatively you can contact the ward or department that you have been referred to directly.

Lister Hospital

Coreys Mill Ln
Switchboard: 01438 314333

Addenbrooke's Hospital

Hills Road
Switchboard: 01223 245151
Alternatively you can contact the ward or department that you have been referred to directly.