Central Surgery operates a telephone triage system for initial contact with patients. You will be booked into our same day Clinician Call Back Service and one of our GPs or Nurse Practitioners will call you back at a time that suits you.
Telephone lines are open between 8:00am and 6.30pm and the Surgery telephone number is 01279 603180. You can phone anytime during this period to make an appointment. We operate a menu telephone system and when you call you will be asked to press a number on your keypad to get through to make an appointment.
If you require a doctor’s appointment the reception staff:
The doctor will discuss with you the problem or concern and will advise what to do next. If the GP thinks you should be seen they will agree a time with you (the same day if necessary).
*Please note that there is a certain number of triage appointments available for any given day and that when we have received an exceptional demand we may only take requests for emergencies only.
You can also make an appointment by
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*this is the normal working pattern but can be subject to change due to holidays etc.
Central Surgery offers extended opening hours an evening a week and alternate Saturdays.
We try to keep the later appointments free for commuters so please inform us if this is the most suitable time for you.
In addition GP and nurse appointments are now available in our area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Bishop’s Stortford, Sawbridgeworth and the surrounding areas.
You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm. Appointments can be booked either in advance or on the day and will be held in different locations across the area.
For more information on the extended access service or to book an appointment please contact your practice reception or call 01279 603180.
The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects of providing efficient healthcare for you.
In order to achieve these goals we provide medical care, which is ideally based at our Surgery. Requests for home visits are for genuine medical reasons or for housebound patients only.
Please make your request before 10:30am if possible except in an emergency.
Please be prepared to give as much information as possible so that we can accurately determine the urgency of the visit, as there are many situations where telephone advice may save you time for your particular health need.
In a real emergency that cannot wait, please call 999.
Please inform us as soon as possible if you do not need your appointment, so that we can offer it to someone else. Messages can be left by telephoning the surgery and selecting the relevant option, speaking to a receptionist or leaving a message if it is outside of working hours.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Call NHS 111 if
When you call NHS 111, a team of fully trained healthcare advisors supported by clinical advisors is here to help you.
They will ask you questions to assess you and can also give you fast and easy access to a range of clinical staff if required, including GPs, nurses and prescribing pharmacists.
NHS 111 can then direct you further to the local health service which can help you best. This could be an out-of-hours doctor, a late-opening pharmacy or an urgent care centre.
Benefits of calling NHS 111 when your GP is closed
If you and your GP agree that you need to see a specialist, you will be able to choose the hospital or clinic that you will attend. You will also be able to choose the date and time of your appointment.
Waiting times for secondary care appointments varies from speciality to speciality you can usually be seen in around 6-8 weeks. Physiotherapy tends to have a wait time of around 12-14 weeks and for a scan, MRI etc usual wait times are 6-8 weeks.
If you have not received your appointment you should contact the hospital: