Comments & Complaints

Central Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know in the first instance by contacting the Practice Manager who will be happy to help. We will always try to resolve any issue when it is first identified to us. However if we cannot sort out your problem in this way and you wish to make a complaint, please contact NHS England:

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

You can complain or give feedback:

By post to:

NHS England

PO Box 16738

Redditch

B97 9PT


By email to: england.contactus@nhs.net 


If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line. 


By telephone: 0300 311 22 33


We keep strictly to the rules of medical confidentiality so if you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed. If they do not have the capacity to agree for a complaint to be made on their behalf, the person legally charged with their affairs can agree to the complaint being made. In other situations we will consider what is in the patient’s best interests.

Annual Complaints Report

The Annual complaints report is prepared in April annually, and will analyse complaints received in the period from the preceding 1st April: