Practice

How To Register

If you are applying to register at Central Surgery the following documents must be completed, signed and returned to Central Surgery, before making an appointment to see a Doctor, Practice Nurse or Healthcare Assistant:

Also, here is some information for you to read, and respond where appropriate to you:

Doctors

Name Qualification Male / Female Days
Dr Peter H Keller MBBS MRCS LRCP
D’Obst RCOG CDC
Male Tues/Fri
Dr Deborah M Kearns MBChB DCh MRCGP Female Mon/Weds
Dr Jenna Chadwick MRCGP Female Tues/Thurs/Fri
Dr Aine McGeary MB BCh BAO (Hons)
MRCGP MRCP
Female Mon/Thurs
Dr Madanayake Piyumi BSc MBBS MRCGP Female Mon/Weds/Fri
Dr Rebecca Thorp MBChb MRCGP DRCOG Female Maternity Leave
Dr Subhashish Das
MBChB BSc MRCGP
Male Mon/Tues/Weds/Thur
Dr Keith Remedios MBBS MRCGP MPHARM (Hons) Male Tues/Weds/Thurs/Fri

Practice Nurses

Name Title Qualification
Hilary Lowbridge Nurse Practitioner RGN
Bernadette Wilson
Nicola Harding
Practice Nurse
Practice Nurse
RGN
RGN

Practice Staff

Name Title
Liz Scott
April Gordon
Practice Business Manager
Assistant Practice Manager

Change of Details

If you change name, address or telephone number, please let our receptionists know by completing the Form below, calling the Surgery or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.

Surgery Facilities

Central Surgery has access for wheelchairs at the front entrance of the surgery and we also have a disabled toilet in the main reception area.

Nappy changing facilities are available.

Bell Street Car Park is situated outside of the surgery. This has 96 space and 8 blue badge bays. Car park location (for Sat Nav purposes) is CM21 9AA.

Car Park Tariffs: Monday – Friday 07:30 – 18:30

Up to 30 mins £0.00 NB a ticket MUST still be taken from the ticket machine and be displayed
Up to 1 hour
£0.20
Up to 2 hours
£0.50
Up to 3 hours
£1.00
Up to 4 hours
£1.50
Up to 5 hours
£2.00
All day £3.50

Please note that no ticket is required outside chargeable hours (e.g. Saturday or Sunday or any day after 18:30)

Blue Badge holders may park for free and without time limit in this car park, provided the Blue Badge is properly displayed in the vehicle they are using.

Bell Street car park also contains designated motorcycle bays and motorcycles parked within these bays may park free of charge.

Have Your Say

We look forward to hearing from our patients about the progress of our surgery and in order to improve we need you to have your say. Find out more about making Comments and Suggestions.

Comments & Complaints

Central Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know in the first instance by contacting the Practice Manager who will be happy to help.

We will always try to resolve any issue when it is first identified to us. However if we cannot sort out your problem in this way and you wish to make a complaint, the Quality Team at East and North Hertfordshire CCG can advise you about the complaints procedure and arrange for a complaints officer to contact you. You can contact the team on:

Email: enhccg.quality@nhs.net

Telephone: 01707 685356

We keep strictly to the rules of medical confidentiality so if you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed. If they do not have the capacity to agree for a complaint to be made on their behalf, the person legally charged with their affairs can agree to the complaint being made. In other situations we will consider what is in the patient’s best interests.

Annual Complaints Report

The Annual complaints report is prepared in April annually, and will analyse complaints received in the period from the preceding 1st April:

Access to Medical Records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

Patient Rights and Responsibility

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Zero Tolerance

We take any threatening, abusive or violent behaviour against any of our staff or patients very seriously. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Your Local Clinical Commissioning Group

East and North Hertfordshire Clinical Commissioning Group (CCG) is the organisation responsible for commissioning (planning, designing and paying for) our NHS services. The CCG is made up of local GPs and health professionals, working together with other clinicians and patients, to decide how the local NHS budget of £611m should be spent.

The CCG serves over half a million people (552,900) registered at 60 GP Practices across east and north Hertfordshire. The GPs understand the health needs of their patients, and they believe this local approach to commissioning helps ensure good quality services that meet the needs of the population.

The CCG’s mission is:

  • To reduce health inequality and achieve a stable and sustainable health economy by working together, sharing best practice and improving expertise and clinical outcomes.
  • To work with patients, manager and clinical colleagues from all sectors to commission the best possible healthcare for our patients within available resources.

The CCG are one of six localities; Lower Lea Valley, North Herts, Stevenage Group; Upper Lea Valley, Welwyn Hatfield and Stort Valley and Villages.

There are six practices in the Stort Valley and Villages locality, covering the areas of Sawbridgeworth, Bishop's Stortford and Much Hadham; providing care for a population of 58,000.

Most of the health budget is spent on acute hospital care which includes emergency treatment, planned operations, tests and investigations.

Budget

The locality budget for 2012/13 is £58.4m which is used to fund the following services for our patients:

  • £34.6m on acute hospital care
  • £7.6m for mental health service
  • £8.6m for drugs prescribed by GPs and dispensing
  • £4.9m for community nursing / therapy services
  • £2.6 other

Key Health Priorities

  • Improvement in patient experience of their access to primary care
  • Supporting our patients with long term conditions and end of life care, using personal health planning and advanced care planning
  • Review of cancer management to support early diagnosis with effective review of 2 week wait referrals

Visit them at www.enhertsccg.nhs.uk or find out more about the locality groups they represent.

East and North Hertfordshire Clinical Commissioning Group
Charter House
Welwyn Garden City
Herts
AL8 6JL
Tel: 01707 390855

Clincal Records Update

Thank you for agreeing to help us keep our records current and accurate.

Please fill in all of the appropriate fields and click 'Submit'.

Note: By using this form you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your information.

Personal Information

Personal information retained on this system is stored in a secure data centre located in the UK and is treated as confidential.

Publication of Earnings

All GP practices are required to declare the mean earnings (eg average) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at the Central surgery in the last financial year before tax and national insurance is £52,448.

This is for 2 full time GPs, 4 part time GPs and 5 locum GPs who worked in the practice for more than 6 months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Statement of Intent - Detailed Coded Record Access 2016

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31/3/16. Read more...

How Information About You is Used

My Care Record is a local electronic record sharing programme which allows you to give health and care professionals permission to access your medical records, during your treatment.
 
The people caring for you need to access your record in order to make the best decisions about your diagnosis and treatment. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers.
 
My Care Record will give professionals immediate access to information about you that they will need to care for you efficiently and safely. The underlying principles of this record sharing programme are:
  • It’s your information;
  • You will decide which organisations have access to your information;
  • It will only be used for your treatment and care;
  • It will be protected by strict NHS security measures. 
The organisations that could be involved in the service are:
  • GP practices in west Essex and east and north Hertfordshire;
  • Princess Alexandra Hospital Trust;
  • Hertfordshire Community NHS Trust;
  • East and North Hertfordshire NHS Trust;
  • South Essex Partnership University NHS Foundation Trust;
  • Hertfordshire Partnership University NHS Foundation Trust;
  • Out of hours providers (such as PELC, HUC);
  • East of England Ambulance Service;
  • Other local hospitals.
For more information visit www.mycarerecord.org.uk/faqs