Patient Survey 2018

We would be grateful if you could complete this survey about your general practice. Your doctors want to provide the highest standard of care and feedback from this survey will help them to identify areas that may need improvement.

 Do you find it easy to get through to this surgery by telephone?
 Did you fine the automated telephone system easy to use?
 Do you find the receptionists helpful?
 Do you usually get to see or speak to your preferred GP?
 Would you be happy to see any doctor?
 Were you able to get an appointment to see or speak to someone last time you tried?
 Were you able to see your GP/a GP on the day that you wanted to?
 Do you feel that you have to wait too long to get an appointment?
 Would you describe your experience of making an appointment as good?
 Did you have to wait for more than 15minutes after your appointment time to be seen?
 Was the last GP you saw or spoke to good at treating you with care and concern?
 Was the last GP you saw or spoke to good at explaining tests and treatments?
 Was the last GP you saw or spoke to good at involving you in decisions about your care?
 Have you had difficulties collecting a prescription?
 Have you had to go into the surgery to speak to reception about a prescription issue in the last 12 months?
 Do you understand the difference between repeat prescriptions and repeat dispensing?
 Are you satisfied with the surgery opening hours?
 Would you describe your overall experience of the surgery as good?
 Are you aware or have you read the latest surgery newsletter?
 Are you aware that the surgery has a Patient Participation Group (PPG)?
 Please provide any other you wish to make about the surgery:
 Ethnic group:
 Are you are carer?
 If you answered "yes", does the surgery know this?

*The PPG meets regularly with the doctors and Practice Manager to discuss issues at the surgery and how improvements could be made to our services. We also have a virtual patient reference group created in order to engage further with patients and in particular to gain valuable feedback about the services the surgery provides. If you would like to become a member of our Patient Reference Group (PRG) then please ask for a form at reception or go to the Patient Reference Group page.