Patient Survey 2016

We would be grateful if you could complete this survey about your general practice. Your doctors want to provide the highest standard of care and feedback from this survey will help them to identify areas that may need improvement.

 Do you feel that you are respected/involved when you have contact with:
 Administrative staff?
 Does your care, treatment and support meet your needs from:
 Administrative staff?
 Is the surgery environment:
 If you have repeat prescriptions:
Do you have problems ordering your prescription?
 Do you understand why you are taking the medication?
 Do you understand how and when to take your medication?
 Are you aware of the following ways to book an appointment:
In person at reception?
 By telephone?
 Are you aware that the surgery offers pre-bookable appointments Tuesday & Wednesday evenings, and alternate Saturday mornings?
 Are you aware of the following ways you can give feedback on the surgery?
Suggestion box in reception?
 Online patient feedback form?
 In person at the annual patient meeting?
 Complaints process (i.e contacting the Practice Manager)?
 NHS Choices
 Friends and family test
 Are you aware or have you read the latest surgery newsletter?
 Are you aware that the surgery has a Patient participation Group?*
 Please provide any other you wish to make about the surgery:
 Ethnic group:
 Are you are carer?
 If you answered "yes", does the surgery know this?

*The PPG meets regularly with the doctors and Practice Manager to discuss issues at the surgery and how improvements could be made to our services. We also have a virtual patient reference group created in order to engage further with patients and in particular to gain valuable feedback about the services the surgery provides. If you would like to become a member of our Patient Reference Group (PRG) then please ask for a form at reception or go to the Patient Reference Group page.