To book a same day consultation with the Doctor you will need to call/visit the surgery before 10:00am, the surgery lines open at 8.00am.
To make a pre-brookable (advance) face-to-face appointment or telephone consultation with the Doctor you will need to call/visit the surgery after 10.00am.
Pre-bookable (advance) face-to-face appointments can also be booked via patient online access.
Pre-bookable consultations will be released on a rolling week basis, therefore you will be offered a pre-bookable appointment or telephone consultation for the following week.
View our leaflet on our Appointment System.
Care Navigation is a person-centred approach that uses signposting and information to help primary care patients move through the health and social care system as smoothly as possible to ensure that unmet needs are met.
Reception staff will ask you for a brief outline of your symptoms. The Doctors would like to reassure you that all staff are fully trained in confidentiality and have been instructed to ask questions relating to your health. The information provided helps us prioritise and signpost you to the appropriate care pathway ie Minor Illness Nurse, telephone consultation with a Doctor, face-to-face appointment with a Doctor or to another service – Pharmacist, Social Services, Community Teams, Minor Injuries Unit etc.
|Dr Kearns||Dr Kearns|
|Dr Das||Dr Das||Dr Das||Dr Das|
|Dr Remedios||Dr Remedios||Dr Remedios|
|Dr Chadwick||Dr Chadwick
|Dr Piyumi||Dr Piyumi (AM)
||Dr Piyumi||Dr Piyumi (AM)
|Dr Thorp (AM)||Dr Thorp (AM)||Dr Thorp (AM)||Dr Thorp|
|Dr Rahman||Dr Rahman||Dr Rahman|
|Dr Portelly||Dr Portelly|
*this is the normal working pattern but can be subject to change due to holidays etc.
Central Surgery offers extended opening hours an evening a week and alternate Saturdays.
We try to keep the later appointments free for commuters so please inform us if this is the most suitable time for you.
In addition GP and nurse appointments are now available in our area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Bishop’s Stortford, Sawbridgeworth and the surrounding areas.
You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm. Appointments can be booked either in advance or on the day and will be held in different locations across the area.
For more information on the extended access service or to book an appointment please contact your practice reception or call 01279 603180.
The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects of providing efficient healthcare for you.
In order to achieve these goals we provide medical care, which is ideally based at our Surgery. Requests for home visits are for genuine medical reasons or for housebound patients only.
Please make your request before 10:00am if possible except in an emergency.
Please be prepared to give as much information as possible so that we can accurately determine the urgency of the visit, as there are many situations where telephone advice may save you time for your particular health need.
In a real emergency that cannot wait, please call 999.
If you are unable to attend your appointment, please let us know as soon as you can. The easiest way to cancel your appointment is via our patient online access service (please see details further on in this guide to sign up to this service). You can access this service 24hrs a day. Alternatively you can call us on 01279 603180 however we would recommend you call after 11.00am when the lines are less busy.
If you give us enough notice to cancel your appointment it can then be offered to another patient.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Call NHS 111 if
When you call NHS 111, a team of fully trained healthcare advisors supported by clinical advisors is here to help you.
They will ask you questions to assess you and can also give you fast and easy access to a range of clinical staff if required, including GPs, nurses and prescribing pharmacists.
NHS 111 can then direct you further to the local health service which can help you best. This could be an out-of-hours doctor, a late-opening pharmacy or an urgent care centre.
Benefits of calling NHS 111 when your GP is closed
If you and your GP agree that you need to see a specialist, you will be able to choose the hospital or clinic that you will attend. You will also be able to choose the date and time of your appointment.
Waiting times for secondary care appointments varies from speciality to speciality you can usually be seen in around 6-8 weeks. Physiotherapy tends to have a wait time of around 12-14 weeks and for a scan, MRI etc usual wait times are 6-8 weeks.
If you have not received your appointment you should contact the hospital: