Making an Appointment

There are several different ways of making an appointment which include the following:
  • In person - the surgery doors are open 8:30am-6:30pm 
  • By phone 01279 603 180 - the phone lines are open 8:00am-6:30pm 
  • Patient Online Access
How does the appointment system work? 

To book a same day consultation with the Doctor you will need to call/visit the surgery before 10:00am, the surgery lines open at 8.00am.

To make a pre-brookable (advance) face-to-face appointment or telephone consultation with the Doctor you will need to call/visit the surgery after 10.00am. 

Pre-bookable (advance) face-to-face appointments can also be booked via patient online access. 

Pre-bookable consultations will be released on a rolling week basis, therefore you will be offered a pre-bookable appointment or telephone consultation for the following week. 

View our leaflet on our Appointment System.

Care Navigation

Care Navigation is a person-centred approach that uses signposting and information to help primary care patients move through the health and social care system as smoothly as possible to ensure that unmet needs are met.

Reception staff will ask you for a brief outline of your symptoms. The Doctors would like to reassure you that all staff are fully trained in confidentiality and have been instructed to ask questions relating to your health. The information provided helps us prioritise and signpost you to the appropriate care pathway ie Minor Illness Nurse, telephone consultation with a Doctor, face-to-face appointment with a Doctor or to another service – Pharmacist, Social Services, Community Teams, Minor Injuries Unit etc.